Access & Facilities

Chapter has flat access to the building through automatic doors and lift access to the first floor.

We have two cinemas to the right of the building as you access through the front doors. Both cinemas have wheelchair spaces, at the rear of Cinema 1 which are accessible via a stair lift, and at the front of Cinema 2 with flat access. All Duty Managers are trained in using the stair lift, please ask at Front of House if no usher is present for Cinema 1 screenings.

In our Cinemas and Theatres, we provide a companion seat free of charge for wheelchair users, people with additional needs, and those who have an assistance dog. These can be accessed by logging in and selecting your access needs, or asking at our information desk.

Our first-floor Seligman Theatre is accessible via a lift and there are automatic doors via flat access from the lift into the auditorium.

Our Gallery has flat access throughout via automatic doors and our exhibitions are designed to be fully wheelchair accessible.

We have a free car park at the rear of the building with six spaces designated for Blue Badge holders. A further three Blue Badge spaces are available in our front car park.

Our public car park can sometimes get very busy but there are several alternatives nearby which are operated by Cardiff Council. Find details of car parks near Chapter via Cardiff Council.

There are toilet facilities on our ground and first floors including all-gender toilets on the ground floor close to the Caffi Bar. We have two toilets for our disabled customers on the ground and one on our first floor.

We also have a Changing Places Facility (providing sufficient space and equipment for people who are not able to use the toilet independently) on the ground floor close to the Caffi Bar.

Do you need a quiet room for prayer?

Please ask a member of our team at the information desk who’ll be happy to help you find a private space.

We strive to make our programme accessible to everyone. We offer a range of screenings and events that include soft subtitles, audio description, BSL interpretation and a relaxed environment.

Soft Subtitles 

Soft subtitles are designed for D/deaf and hard of hearing people and provide more information than English subtitles. They describe when something is sung rather than spoken, when music is playing, and significant sound effects. Not all films are available with soft subtitling, but we make every effort to screen these films as regularly as possible, both in our cinemas and when showing in our gallery. 

Look for ST in our listings  

Audio Description

Due to a technical fault, audio description in our cinemas is currently unavailable. We're working with Omnex to get this fixed as soon as possible. We realise this is an inconvenience and sincerely apologise to the audience members who use this service. Our soft subtitled screenings are unaffected.

In film, audio description is an additional audio track with narration describing the events for those with visual impairment. Not all films come with audio description, but we make every effort to screen these films whenever they’re available. 

All our gallery exhibitions come with a pre-recorded audio described tour which is available on our website, or you can ask a member of our gallery team.

Look for AD in our listings 

BSL Interpretation

For some theatre performances and for events such as Q&As in our cinemas and gallery, we offer BSL Interpretation. This means that there is simultaneous translation from English to British Sign Language.

Look for BSL in our listings

Hearing Induction Loops

A hearing induction loop is an assistive listening system that provides access for those who experience hearing loss or impairment and use a hearing aid. It takes a sound source and transfers it directly to a hearing aid without background noise, interference, or acoustic distortion.

Induction hearing loops are available in Cinema 1, both of our theatres, our gallery and all our hire spaces.

Relaxed Screenings and Performances

We recommended our relaxed screenings and performances for anyone who might benefit from the subtle alterations made to the auditorium environment. The lights are slightly raised, the volume is lowered, and in our cinemas, there are no trailers or adverts. Visitors are free to move around the auditoria or make a noise as they feel comfortable. 

Look for R in our listings  

Carry On Screaming (Parent & Baby Screenings)

Our Carry On Screaming films are every Friday morning. They allow parents or carers with a child under one to see a film without having to worry about causing a disturbance, and with adjustments to the cinema environment to make it as convenient and comfortable as possible. It’s free entry for babies, but please be aware: no baby, no entry.

Look for BABY in our film listings  

Dementia Friendly Screenings

Our Dementia-friendly screenings are postponed for the time being. Please check here for updated information. We hope to be back soon!  

Cinemas Exhibition Association Card (CEA Card)

We accept the Cinemas Exhibition Association Card, so your essential companion or carer can receive a complimentary ticket to attend the screening with you.  

Hynt

We are a member of Hynt which is a national scheme that works with theatres and arts centres across Wales to make things clear and consistent. It’s also a resource for anyone who needs specific access information to plan a trip to the theatre.

Hynt membership cardholders are entitled to a ticket free of charge for a personal assistant or carer at all the theatres and arts centres participating in the scheme.

Visit Hynt's website for useful information and guidance on the scheme.

Time Credits

You can volunteer with us to earn Time Credits. For more information about becoming a volunteer please visit link. You can also exchange your Time Credits earned here or elsewhere, on seeing a film, visiting our theatre, and more.

If you give an hour of your time to your community, your community will give you an hour back to spend on something you like to do. There’s no limit to how many credits you can earn, and the more you earn the more you can spend. Time Credits never expire.

Find out how Time Credits work.

Carers or support workers are given free entry with anyone who has earned Time Credits and needs a bit of extra assistance.

Assistance Dogs are welcome in our venue.

If you’re visiting our cinema or theatre, we can arrange suitable seats with space for your dog to remain with you. Alternatively, we encourage you to bring a human companion with you to look after your dog while you’re in the event. Your companion seat is offered free of charge so that you can relax and enjoy the event without worrying about your four-legged friend.

If you’re concerned about content that may be disturbing for yourself or for your assistance dog, please check the website for content warnings or speak to a member of our Front of House team for advice.

Cinema 1 - width 42cm x 47cm depth

Cinema 2 - width 46cm x 47cm depth

If you'd like to know more about Chapter before visiting, we have audio descriptions of all of our main spaces below.

Thanks to Taking Flight Theatre for creating these descriptions.