We are a popular and busy arts centre that welcomes a wide range of individuals through our doors seven days a week. We’re an exciting and busy venue and one which we’re proud to say genuinely welcomes everyone.
The purpose of this policy is to offer guidance to our customers about the appropriate supervision of children on our premises. This is particularly important now so that we can help to keep you all as safe as possible when you’re in our venue, including maintaining appropriate social distance.
A copy of this policy is available on request at our Information Desk.
Security & Safety
We want to be sure that children are safe when they’re in our building. Whilst we are rightfully acknowledged as a ‘safe space’ - with trained staff on hand, and CCTV throughout the building - we are a busy public space with a large number of people visiting each day.
In addition, we now need to be sure that all of our visitors and staff are as safe as possible by observing appropriate social distancing measures.
Inside the building, and specifically in the café bar and cinemas, children must be supervised by an appropriate adult at all times and should remain seated at the allocated table or seat. They should also be accompanied by an adult when visiting the toilet and should not be left unsupervised to play there. Children under 12 are welcome in the café bar up until 9pm each day, at which point, if you haven’t already left, you will be asked to by the Duty Manager. Those aged 12 and over are welcome to stay longer, however must be seated at tables and still under constant supervision.
In the gallery, children under the age of 16 must be accompanied by an adult. This is because we often have exhibitions that include challenging or ‘adult’ themes, or because works are tempting to touch but are actually very fragile. Our friendly gallery team are always on hand to talk about the work, and find ways to engage younger people with the content.
When outside the building but still on the our premises, all children must continue to be fully supervised by an appropriate adult. The front of Chapter makes for an attractive play area. However, it should be remembered that we border a busy road and noisy play may disturb our neighbours, or interrupt film screenings or performances taking place nearby.
Our staff are not responsible for supervising your children, this responsibility remains with the parent or guardian at all times.
If our staff believe there is a risk to safety, if noise levels are causing a disruption to our neighbours or any of our other activities, or any of the above requests are not followed, we will ask you to leave the area.
Chapter Staff & Instruction
Please do not be offended if our staff approach you concerning the behaviour of your children. They are tasked with ensuring a safe and enjoyable atmosphere and are responsible for the safety and wellbeing of everyone while on the premises. If they feel it is needed, they will approach you and discreetly discuss the matter. Any and all requests by our staff must be adhered to and, if requests are repeatedly ignored or they feel the situation has not improved, you may be asked to leave the premises.
The decision of our staff is final and they are acting under the full authority of the Chapter Board, Senior Management Team and the delegated licence holder.
Rude or unacceptable behaviour, either verbal or physical, will not be tolerated.
Comments or feedback in relation to this policy can be directed to the Head of Visitor Services, Chapter, Market Road, Cardiff CF5 1QE.