Terms & Conditions
All tickets, price types and discounts are subject to availability, can be changed and/or withdrawn without prior notice and don’t apply to tickets already purchased. Chapter reserves the right to introduce offers and price changes without prior notice. The price of the ticket will be the price set at the time we accept your order.
Where a concession is claimed, proof of identify and concession entitlement may be required and only one reduction can be applied to each ticket. Reductions may be limited.
People with a disability who require a personal assistant (PA) to accompany them are entitled to a free ticket for their PA. Chapter is also part of Hynt, the national access scheme that works with theatres and arts centres in Wales to make sure there’s a consistent offer available for visitors with specific access requirements, and their carers or personal assistants. For more information, please visit www.hynt.co.uk
Chapter is also part of the CEA Card scheme developed by the UK Cinema Association (UKCA). The card enables disabled cinema visitors to receive a complimentary ticket for someone to go with them when they visit a participating cinema. For more information, please visit www.ceacard.co.uk
Tickets are sold for private use only and are not for resale for commercial gain to the holder. If we have reason to believe that tickets are being resold, we may invalidate them and refuse entry to the event.
Chapter will not be responsible for any ticket that is lost, stolen or destroyed. Duplicates may be issued at our discretion.
All tickets are sold subject to Chapter’s right to alter the advertised programme, screening or cast in the event of unavoidable cause, without prior notification.
When making a booking with us, your personal data is stored on the box office computer system. By making a booking you consent to your personal data being stored in accordance with the General Data Protection Regulation (GDPR). You will be asked if this data may be used to keep you informed about forthcoming events or developments at Chapter and you will be asked if you would be happy to receive marketing and/or fundraising requests from us.
We may also use and disclose anonymous aggregate booking information (excluding credit card details) with external agencies (eg the Arts Council of Wales, British Film Institute) for the purpose of analysis and research. We’ll take all reasonable steps to ensure the security of data within this process.
Tickets are sold subject to the General Data Protection Regulation (GDPR) 2018 and any subsequent amendments.
Transaction Fee
A non-refundable charge will be applied to each transaction to cover the cost of administration.
Ticket Collection
Tickets won’t be printed or held at our box office.
All tickets should be purchased online and presented electronically as you enter the auditorium via a smartphone or similar device, or via a paper print-at-home ticket.
If, in exceptional circumstances, you’re unable to purchase tickets online, we can do this at our box office. Please note that the transaction charge will still apply.
Exchanges, Refunds and Credits
Refunds
No refunds or credit unless the event is cancelled or rescheduled by Chapter, or where there is a material change to the programme of the event. On this occasion, the purchaser of the ticket will be entitled to claim a refund of the actual cost of the ticket purchased, we will not refund the transaction charge.
A material change is a change which, in our opinion, makes the event materially different to the event purchasers of the ticket, taken generally, could reasonably expect. The use of understudies in a theatre performance, for example, is not considered a material change.
Refunds or the reimbursement of resold tickets will only be made to the person who purchased the ticket, using the same method used for the purchase.
Our refund policy includes any changes to events caused by closure related to Government policy or by Chapter management.
Credit
On occasion, credit may be offered as an alternative to a refund, but this is at the discretion of Chapter management. Whenever issued, all credit must be used within 12 months of the cancelled event. Credit does not have a cash value.
Exchanges
Tickets may be exchanged to an alternative performance/screening of the same event up to 24 hours prior to the original booking subject to availability. All exchanges are subject to an additional transaction charge.
Tickets will be accepted for resale only if a performance is sold out. We can’t guarantee that tickets will be resold and reserve the right to return them unsold. Any ticket resold will be subject to our standard exchange fee.
Reimbursement of resold tickets will only be made to the person who purchased the ticket, using the same payment method used for the purchase.
These Terms and Conditions do not and will not affect your statutory rights as a consumer.
Customer Service
Events may be age restricted and it is the responsibility of the ticket holder to check before purchasing.
Latecomers may be asked to wait until a suitable break in the performance or event before taking their seats. In some circumstances this might be at the interval or where there is no interval, and in extreme circumstances, this could mean missing the whole event. No refund will be given for customers who miss parts of or the whole event due to lateness.
Customers must follow the instructions of our front of house staff who are tasked with the health and safety of everyone using the building.
We reserve the right to request that ticket holders leave the venue at any point on reasonable grounds, including for health and safety, licensing reasons, or where we believe other users’ comfort, enjoyment or security may be affected.
The unauthorised use of photographic or recording equipment, including mobile phone cameras, is not permitted in our auditoria.
Chapter reserves the right for us or third parties on our behalf to carry out general filming and sound recording in or around our building. We’ll notify customers at the point of booking if filming is planned in relation to the event they are attending, thereby giving customers the option of booking for an alternative event. If consent is given and a ticket is purchased, this signifies the holders’ consent to be photographed or sound recorded and to the commercial exploitation of such film or recording without any right to payment.
In addition, and specifically in relation to the non-ticketed areas of our building (caffi bar etc), we will always supply adequate signage and pre-warn customers as far in advance as possible to ensure awareness of documentation activities so as to enable customers to object if they so wish.
Please ensure that mobile devices are turned off or to silent before the start of the event.
Smoking, vaping and the use of e-cigarettes is not permitted anywhere in the building.
Ticket holders must comply with all relevant statutes, safety announcements and venue regulations whilst attending the event.
If ticket holders have any special requirements or concerns about any special effects which may be featured at the event, prior notice should be provided when ordering tickets. Special effects may include, but are not limited to, sound, audio visual, pyrotechnic, strobe or lighting effects.
Complaints relating to any aspect of a performance should be made to the front of house team prior to, or immediately after, the event.
Gift Vouchers
Vouchers are valid for 12 months from the date of purchase.
Vouchers can only be used in a single transaction; they can’t be exchanged for cash and have no cash value. No change or refund will be given.
Vouchers may be used for goods or services of a higher value, on payment of the difference.
Vouchers can be used at our box office for the purchase of tickets or in the caffi for food and soft drinks.
Vouchers can’t be replaced when lost, damaged or stolen.
Vouchers will be subject to verification at time of presentation. We reserve the right to refuse vouchers that are damaged or look as if they’ve been tampered with or duplicated.
In the event of a dispute, our decision is final.
We reserve the right to amend these terms and conditions without prior notice.
Friends Scheme
Our Chapter Friends scheme is for the duration of one year from the date of purchase. You may choose to pay in full at the time of purchase or pay monthly. When purchasing via pay monthly you’ll need to tick the auto-renew button, to enable the monthly payment to be approved. If you choose to check the auto-renew option to pay monthly, you’ll be charged a one-off transaction fee, but you won’t be charged thereafter.
Once purchased, your Friends card will be available to collect from our box office. You’ll need the card to obtain your Friends discount at the caffi.
Friends’ benefits are personal to the Chapter Friend and the card should not be used by anyone else. If it’s discovered you’ve allowed someone else to use your benefits, your Friends card will be cancelled. We won’t issue a refund in these circumstances.
Time Credits
We accept time credits as payment for tickets.
WiFi Terms and Conditions
The Terms and Conditions below serve as an agreement between you and Chapter Arts Centre regarding the free use of the WIFI.
1. The Service
Any use of Chapter’s internet service is carried out at your own risk.
We have no responsibility or control over your internet activity and can’t guarantee that any internet activity you engage in will be secure.
We have no responsibility or control over the information (including private information) you choose to send or receive over the network.
We can’t guarantee the speed at which your data will travel over the network.
We can’t guarantee that the network will run on your device. Furthermore, it’s your responsibility to provide antivirus and malware protection for your device or hardware.
We won’t accept any liability for damage to your device or hardware through you using inadequate security settings or your failure to protect your device by using appropriate software, nor are we responsible for any viruses or spyware which may be downloaded on to your device while using our WiFi service.
Printing is not available using our WiFi service.
We cannot provide individual technical assistance in relation to using our WiFi service.
We reserve the right at all times to withdraw the network, change how the network runs and add or remove the process of having to sign into an account to use the network.
2. Your Usage of the Network
You mustn’t use the network to access any internet services or send or receive emails or anything in a similar form which are threatening or have the use of threatening language, intimidating or which could class as harassment; contain obscene, offensive, racist or abusive language/material; contain pornographic material (which includes text, images, videos and sounds of a sexually explicit nature); contain offensive or derogatory images regarding sex, race, religion or belief, gender reassignment, marriage or civil partnership, pregnancy or maternity, age, disability, sexual orientation; contain material which infringes third party rights (which includes intellectual property rights); are otherwise unlawful or inappropriate.
Videos, music, pictures and text and other related content that is found to be copyright on the internet should not be downloaded. You will indemnify us and any organisation managing and/or supporting our WiFi services against all losses, damage, expenses (including reasonable legal costs and expenses), liabilities or claims arising out of you breaking any of the terms or conditions of use of our WiFi service.
Chapter and our provider monitor usage of the WiFi and we reserve the right to terminate or temporarily suspend your connection to the network if you are found engaging in any activity that breaches any provision of this agreement including but not limited to those outlined above.
We cannot guarantee that your data is safe while using our network, we hold no liability for loss of information or damage to information.
3. Criminal Activity
You mustn’t use the network to engage in any activity which is causing a criminal offense in either the United Kingdom, Europe or any other Continent/ Country.
You agree that if you commit any illegal activities while using our network we reserve the right to cooperate with the law enforcement and provide them with any evidence including your device information: MAC Address, IP (internet protocol) address.
4. Other Terms
This agreement is governed by the law of England and Wales and is subject to the jurisdiction of the English and Welsh courts sitting in Wales.