The main entrance of Chapter in the distance, with some plants in the foreground.

Careers & Opportunities

Three people queue at a caffi counter to place an order.

We safeguard a workplace free from all forms of discrimination and promote equity across our organisation. We're built from the valuable contributions, knowledge, and experience of all staff, volunteers, and trustees, and encourage everyone interested in a career or creative opportunity to follow our Code of Conduct.

Our venue is for everyone, and we welcome applications from everyone. Our application procedure is anonymised.

We’re a supportive and friendly employer, offering hybrid working and flexible hours where possible. We are a living wage employer and our staff benefits include:

  • 5.6 weeks of holiday per annum, including bank holidays, pro rata for part-time positions
  • Two free cinema tickets a month
  • Free lunch when working in the building
  • 20% off food and drink in the Caffi Bar
  • Welsh at Work scheme
  • Contributory pension scheme to which you will be auto-enrolled (subject to the conditions of the scheme). The scheme enables you to save for your retirement using your own money, together with tax relief and contributions from Chapter
  • Enhanced maternity and adoption pay, after a year’s service
  • Access to an Employee Assist Programme
  • Complimentary tea/coffee from the Caffi Bar
  • Support for continuous development
  • Eye Care for Display Screen Equipment Work
  • Secure bike racks
  • Staff parking

Any questions about any jobs and opportunities are warmly welcomed and can be directed to apply@chapter.org.

Front of House Duty Manager

To apply, fill in the Application Form, which can be downloaded below, return to apply@chapter.org and complete an Equal Opportunities form before the deadline.

Deadline: 9am, Wednesday 27 November
Interviews: w/c 9 December
Department: Visitor Services
Reports to: Head of Visitor Services
Salary: £12 p/hour (training) £12.63 p/hour (when trained)
Hours: Zero hours
Contract: Permanent (subject to a three-month probationary period)

Purpose of role

The Front of House Duty Manager is responsible for the smooth running of the Front of House operations placing the visitor at the heart of our venue and supporting the delivery of quality visitor engagement. To include management of audiences, health and safety, housekeeping, security and comfort of all public areas of the building. This is a key holder post.

Duty Managers are required to provide cover for contracted staff when on holiday or on sick leave. We require flexible staff who can respond, sometimes at short notice, to ensure Chapter has cover during all building opening hours.

Duty Managers are required to work a minimum of one shift a month and as required by the Head of Visitor Services. First Aid and Fire Marshal training is mandatory as part of the role and will be provided by Chapter.

A standard Front of House shift is 8 hours in length. A rota is in place to ensure Chapter always maintains front of house cover. An ability to work early mornings, late evenings and at weekends is essential for the role.